Everyday English for Marketing & Sales — Unit 6: Selling and Persuasion

Exercise 1: Choose the correct word.

1. We ___ phones in our shop.

2. The ___ wants more information about the product.

3. This is a special ___ for new customers.

4. The ___ is only $20 today.

5. You can get a 10% ___.

6. Please ___ the blue one or the red one.

7. Can I ___ you with your order?

🔑 Đáp án & Giải thích (Exercise 1)

1. sell — Dùng 'sell' khi bán hàng.
2. customer — 'Customer' là khách hàng.
3. offer — 'Offer' là ưu đãi hoặc đề nghị.
4. price — 'Price' là giá.
5. discount — 'Discount' là giảm giá.
6. choose — 'Choose' nghĩa là chọn.
7. help — 'Help' nghĩa là giúp đỡ.

Exercise 2: Write the correct word.

1. I ___ this product. It is very good.

2. She ___ the small bag because it is light.

3. I ___ this phone. It is easy to use.

4. The customer has a ___.

5. I can ___ your question now.

6. Our ___ is fast and friendly.

7. Many people ___ this product every month.

🔑 Đáp án & Giải thích (Exercise 2)

1. like — Diễn tả ý kiến bằng 'like'.
2. prefers — Chủ ngữ 'She' dùng 'prefers'.
3. recommend — 'Recommend' nghĩa là giới thiệu.
4. question — 'Question' là câu hỏi.
5. answer — 'Answer' là trả lời.
6. service — 'Service' là dịch vụ.
7. buy — 'Buy' nghĩa là mua.

Exercise 3: Choose the best sentence.

1. Which sentence shows an opinion?

I like this product. This is a product. The price is $10. It is on the table.

2. Which sentence uses can for ability?

You can try it. You try it yesterday. You trying it. You tried it now.

3. Which sentence is a suggestion?

Choose this product. I choose this product. He chooses this product. We chose this product.

4. Which sentence is correct?

He prefers the cheaper one. He prefer the cheaper one. He preferring the cheaper one. He preferreds the cheaper one.

5. Which sentence can persuade a customer?

I recommend this product. The box is here. I am a customer. The shop is open.

6. Which sentence is correct?

We offer free service. We offers free service. We offering free service. We offered free service now.

7. Which sentence is correct?

The customer buys it today. The customer buy it today. The customer buying it today. The customer boughts it today.

🔑 Đáp án & Giải thích (Exercise 3)

1. I like this product. — 'I like' diễn tả ý kiến.
2. You can try it. — 'Can' diễn tả khả năng hoặc cơ hội.
3. Choose this product. — Mệnh lệnh dùng để gợi ý.
4. He prefers the cheaper one. — Ngôi thứ ba số ít dùng 'prefers'.
5. I recommend this product. — 'Recommend' giúp thuyết phục khách hàng.
6. We offer free service. — Chủ ngữ 'We' dùng động từ nguyên mẫu.
7. The customer buys it today. — Ngôi thứ ba số ít dùng 'buys'.

Exercise 4: Look at the picture and choose the answer.

1. Where are the people?

2. What special promotion can you see?

3. What is one customer doing?

4. What is the sales assistant doing?

5. What can you see on the products?

6. What is happening at the service desk?

7. What are around the store?

🔑 Đáp án & Giải thích (Exercise 4)

1. In an electronics store — Cảnh diễn ra trong cửa hàng điện tử.
2. A 20% discount — Biển giảm giá 20% xuất hiện trong tranh.
3. Choosing between headphones — Khách đang so sánh và chọn tai nghe.
4. Recommending a product — Nhân viên đang giới thiệu sản phẩm.
5. Price tags — Có các thẻ giá trên sản phẩm.
6. A customer is asking a question — Khách hàng đang đặt câu hỏi.
7. Offer posters — Có các poster ưu đãi trong cửa hàng.

Exercise 5: Choose the correct word to complete the sentence.

1. I ___ this phone because it is easy to use.

2. Many customers ___ the lower price.

3. We ___ free delivery with this product.

4. Please ___ this model. It is very popular.

5. Can I ___ you find the right product?

6. The ___ asks about the product.

7. We ___ computers and tablets.

🔑 Đáp án & Giải thích (Exercise 5)

1. recommend — Dùng 'recommend' để giới thiệu sản phẩm.
2. prefer — 'Prefer' nghĩa là thích hơn.
3. offer — 'Offer' là cung cấp hoặc đưa ra.
4. choose — Mệnh lệnh 'choose' dùng để gợi ý.
5. help — 'Help' đi với người được giúp.
6. customer — Khách hàng đặt câu hỏi.
7. sell — 'Sell' nghĩa là bán.

Exercise 6: Choose the best reply.

1. I have a question about this product.

Sure, I can answer it. I am a product. Choose yesterday. The price asks me.

2. Which one do you recommend?

I recommend the blue one. I am blue. Blue yesterday. Recommend is blue.

3. Can I try this product?

Yes, you can try it. Yes, you tried it tomorrow. Yes, can it you. Yes, trying it.

4. I want a lower price.

We have a discount today. The customer today. Choose a question. I discount you.

5. Which bag do you prefer?

I prefer the black bag. I black bag. I preferring black. Prefer black yesterday.

6. Why should I buy this?

It has good service and a good price. It is a question. Yesterday is buy. Customer can answer.

7. Can you help me choose?

Yes, I can help you. Yes, I helped you. Yes, help can. Yes, choosing help.

🔑 Đáp án & Giải thích (Exercise 6)

1. Sure, I can answer it. — Đây là câu trả lời phù hợp.
2. I recommend the blue one. — Dùng 'recommend' để giới thiệu.
3. Yes, you can try it. — Cấu trúc đúng với 'can'.
4. We have a discount today. — Giảm giá là phản hồi phù hợp.
5. I prefer the black bag. — Diễn tả sở thích bằng 'prefer'.
6. It has good service and a good price. — Nêu lợi ích để thuyết phục.
7. Yes, I can help you. — Dùng 'can help' đúng ngữ pháp.