Privacy Policy

Purrfect Talk | Effective Date: July 14, 2026

Thank you for using Purrfect Talk (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and protect your information when you use our mobile application (“App”). By using the App, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Account Information: Your email address, collected when you register for an account.
Voice Recordings: Audio data captured when you speak to our AI tutors during practice sessions. This data is processed to evaluate your pronunciation and language fluency.
Chat Logs: Text transcripts of your conversations with our AI tutors. These logs are used to provide feedback and track your learning progress.
Usage Data: Information about how you interact with the App, such as lessons completed, session duration, and features used.
Device Information: Non-identifiable device data (e.g., OS version, device model) used for technical diagnostics and service optimization.

2. How We Use Your Information

We use the information we collect exclusively for the following purposes:

To create and manage your account and personalize your learning experience.
To power AI-generated pronunciation scoring, grammar feedback, and language coaching.
To train and improve our proprietary AI models to make the app more effective for all learners.
To send you learning progress summaries and practice reminders (which you may disable at any time).
To investigate and resolve technical issues.

3. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes, under any circumstances.

4. Data Sharing with Third Parties

We only share data with carefully selected third-party service providers who perform services on our behalf, such as cloud hosting and payment processing. All such providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to us.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with our services. You may request deletion of your data at any time (see Section 6).

6. Your Rights and Data Deletion

You have the right to access, correct, or permanently delete your personal data. To exercise these rights, you may:

Use the “Delete Account” option in the App’s Settings menu. All associated voice recordings, chat logs, and learning progress will be permanently and irreversibly removed from our servers.
Contact us directly at support@tuhoctienganh.net with your request.

7. Children’s Privacy

Purrfect Talk is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice within the App or sending a notification to your registered email address. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 support@tuhoctienganh.net